Frequently Asked Questions


How is the payment process for purchasing coffee?

The payment process can be completed via wire transfer or Letter of Credit (L/C) through the banks we have partnered with. Detailed payment instructions will be provided upon order confirmation.

Can I place an order online directly through your website?

Orders can be placed via WhatsApp or email. Simply send us a direct message for pricing, and we will promptly process your quotation.

Are the prices on website included the shipment cost?

No, shipping costs are not included. The cost will depend on the destination and the shipping method (air or sea freight). Additional factors such as duty fees and tariffs may also affect the final price.

Can you send product samples?

Yes, you can request samples via direct message. The cost of the samples and shipping will depend on the quantity requested.

More FAQs

  • Our minimum order quantity (MOQ) is 100kg. However, pricing may vary based on the order volume, with more favorable rates available for larger quantities.

  • Orders can be cancelled within the first 48 hours free of charge. However, cancellations made after this period may incur a fee, and deposits for large orders may be non-refundable.

  • In the unlikely event that you receive damaged or incorrect items, please contact us within 7 days of receiving the shipment. As we ensure that the correct goods are presented before shipment, any damage or loss incurred during transit will be the responsibility of the shipping company. We recommend contacting the carrier for claims related to shipping damage.

  • Prices on the website are subject to change based on market conditions, such as coffee supply, international shipping rates, and currency fluctuations. For the most accurate pricing, please contact us directly.

  • We offer various shipping methods, including air freight and sea freight. Depending on your location and the urgency of the order, we will recommend the most suitable and cost-effective shipping option.

  • Yes, once your order has been shipped, we will provide you with a tracking number to monitor the status of your shipment through our logistics partners.

  • Yes, we offer after-sales support to ensure that you are satisfied with your purchase. If you have any questions or concerns after receiving your coffee, our customer service team is here to assist you.

  • Yes, we offer organic and certified coffees, including Fair Trade, Rainforest Alliance, and other sustainability certifications. Please let us know your specific requirements, and we will provide the relevant certifications.

  • Yes, we supply coffee for cafes, restaurants, and other businesses. We can tailor our offering to meet the specific needs of your business, whether it’s in bulk or for retail.

  • We offer both coffee blends and single-origin beans. If you’re looking for a custom blend, our team can work with you to create a blend that suits your market or business needs.